zxcvzfdvg

Posts Tagged ‘preventing unplanned service dispatches’

Are fuel costs busting your budget?

Wednesday, May 11th, 2011

Are fuel costs busting your budget? At the pump, the national average price of unleaded gasoline rose to $3.962 per gallon from Tuesday’s $3.951, AAA said. If you are responsible for remote site equipment maintenance, consider a remote site power control switch.

THE POWER STONE saves time, labor, and fuel costs. When trouble arrives and critical equipment locks up at a remote site hours away, a quick fix is impossible. With The POWER STONE, one phone call can reboot equipment, reduce downtime, and save money. The Power Stone installs easily onto remote site equipment and allows you to reboot, toggle power,check current power status and past power outages. And, it’s as simple to use as a telephone.
The Power Stone

Read The Power Stone Data Sheet.

New version of The Power Stone is now in production

Friday, January 14th, 2011

Multi-Link is rolling out its latest version of  The Power Stone, the popular phone activated remote AC power controller.

Basic functions of automatic and manual power reboot, power on call, and on/off toggling remain the same as the previous version. Changes have been made to default settings relating to rings-to trip, and the number of rings at which Power Stone will perform an AUTOMATIC OPERATION. The changes were made to accommodate the request of many users who were primarily using cell phones to control power to remote sites.

The new settings will apply only to Power Stone units with serial numbers starting at #27819 and greater. Refer to The Power Stone manual v.8 below:


All serial #’s below 27819 will continue to reference the original Power Stone manual. Refer to The Power Stone manual v.1 below:

Power Stone Manual v.1

Call us at 800-535-4651 for more details!

How to Reduce Fuel Costs with your Phone

Thursday, July 8th, 2010

With summer driving season upon us, the upward price of fuel is as predictable as ants at a picnic. For companies that have fleets of service vehicles this is always a concern. Management has the unenviable task of keeping the fuel budget in check during upward seasonal fluctuations while maintaining a consistent level of customer service. The scheduled “milk-run” truck rolls to remote customer sites are unavoidable, but there is a smarter way to deal with those unscheduled service dispatches that eat away at fuel budgets and erode profits.

It is not cost effective or desirable to require physical visits to remotely located routers, switches or other network devices for troubleshooting or maintenance. Costs are prohibitive, both in time and personnel, for a skilled technician to be dispatched to the remote site for administration and maintenance of every remotely located router, switch or other network device. Time and cost constraints necessitate that network devices be managed remotely.

Keeping vehicles tuned up and conservative driving practices are well and good, but best-in-class service and maintenance businesses are more likely to keep the truck in park than their competitors. These organizations consistently employ remote site management tools to diagnose and fix problematic equipment instead of rolling a truck to a site. A remote AC power controller allows maintenance technicians to reboot, cut or re-establish power to devices located in a remote location, all over a standard telephone phone line or an internet connection. Field technicians can control power to equipment from their cell phones, avoiding the cost and time to drive to remote sites.

Nine out of ten service dispatches involve rebooting (power fail) equipment as a first try fix. With a remote power control switch and a telephone, the three hour round trip at midnight can be avoided. And a tank of gas was just saved.

Multi-Link has helped many IT Departments, Managed Network Services and ISP’s save fuel, time, and labor costs with our remote power controllers. Call us and see if we can help you reduce fuel costs with your phone. 800-535-4651

Top 5 Benefits of Remote Site Management Tools

Friday, June 25th, 2010

It’s mid-2010 and businesses across all industries are confronted with a new reality: shrinking budgets, personnel cuts, reduced revenue, and rising operational costs.

For companies challenged with maintaining remote site assets (network, telecom, mechanical), the pain is even more acute. Dispatching service workers on-site frequently puts maintenance staff out of contact for hours at a time, frequently at expensive overtime labor rates. The average cost per service dispatch was $276 in 2009.

To answer this challenge, companies across the world are employing remote management tools that monitor, alert, and troubleshoot automatically. Here are the Top 5 Benefits of Remote Site Management Tools:

1) Reduced Downtime: Minutes vs. Hours. Some tools can detect failure and execute reboot/fix autonomously, without engaging support from personnel.

2) Reduced Site Visits, or Truck Rolls:
Driving to the remote site is the biggest time waster. Paying $276 for an engineer just to reboot a router is a crime. And then there’s the fuel cost.

3) Increased Customer Satisfaction: Faster service, improved asset uptime, and better asset performance all contribute to SLA covenant compliance. And that makes for a happy customer.

4) Prepares Support Personnel for On-site Visits: In case remote resolution was not achievable, remote management tools can at least provide diagnostic data to the support crew, ensuring that the right hardware and tools are brought to the site for a successful first time fix.

5) Immediate R.O.I: Remote site management tools can pay for themselves by eliminating the time, labor, and fuel costs for just one site visit.

For information on Multi-Link’s remote site management solutions, call 800-535-4651.

Article: The Impact Of Remote Monitoring On Field Service

Wednesday, April 7th, 2010

A new article on remote monitoring by Field Technologies Online entitled “The Impact Of Remote Monitoring On Field Service” reviewed the same research from the Aberdeen Group that we blogged about in February. It is a good read and offers views on the evolution of remote monitoring.

Some take-aways:
Remote monitoring makes field workers better prepared for on-site visits.

Remote monitoring results in 22% increase in first time fixes.
Remote monitoring increases revenue, cuts fuel and labor costs, and stops unproductive truck-rolls.

The vertical markets with the fastest adoption rates are facility management, transportation, and medical equipment.

Remote Site Service Gets Costlier in ’09

Tuesday, February 16th, 2010

As if the high cost of fuel weren’t enough…

In the 2009 Remote Product Service research project by The Aberdeen Group, the average cost per service dispatch was $276 in 2009. This represents a a 32% increase from 2006.

Not surprisingly 50% of the research respondents, comprised of service and manufacturing professionals, were concerned with reducing service-related costs and preventing unplanned service dispatches. Customer satisfaction, however, does not take a backseat. Adding to cost concerns, companies are facing increased customer pressure to provide faster service, improved asset uptime, and better asset performance.

The top two objectives for cost management were 1) Improving diagnosis for better first time fixes; and 2) Reduce instances of unplanned service visits.

Excerpt: “While the cost of fuel has retreated from highs seen in 2008, cost containment associated with unnecessary dispatches is a key pressure for service and manufacturing firms. In fact, responding firms indicate that nearly 29% of all dispatches and truck rolls are for issues that could have either been resolved remotely or through other means negating the need for dispatch.”

It is one thing to monitor remote assets, but if you can’t make a fix chances are you are among that 29% group. If you are rolling a truck to a site just to perform a power fail to reset equipment, there is a better way. The Power Stone has saved the day for countless service technicians who would have otherwise have to headed out to a site just to try a hard reboot on unresponsive equipment.

The Power Stone remote power controller can diagnose, reboot, or simply turn power off or on when needed—all by phone. The IP 3000 extends this capability with TCP/IP connectivity as well as by phone. Considerably less than the cost of a one time truck roll, these two units can complement any and all remote monitoring systems and provide quicker response times and reduce service dispatches.

Learn more about specific applications here: http://multi-link.biz/applications

Let us know how often you have to reboot remote site equipment:
Cast your Vote!: http://bit.ly/aSZz4s

Multi-Link Announces the IP Power Stone 3000

Thursday, November 26th, 2009

Learn More (pdf)