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Posts Tagged ‘monitor remote assets’

Affordable, More Secure Out-of-Band Network Management

Wednesday, September 29th, 2010

The majority of Multi-Link’s phone/data line-sharing devices are being installed for out-of-band dial-up modem access to communication and data networks.

When the network is down and normal in-band access is denied, how do you recover the network equipment? Out-of-band remote access to serial console ports provides an efficient back door method for recovery. This can be through the use of a backup dial-up modem via the Public Switched Telephone Network (PSTN).

Serial console ports are the most reliable and dependable form of communication for equipment management. That is why most high value networking devices have one. Whether it’s a router, switch, firewall, PBX, network storage device, etc, no matter what is happening with the device, the serial auxiliary or console port is always up and running. It is a trusted way to find out what is going on and the quickest way to recovery.


POLNET ACP Phone/Data Line Sharing Switch

Polnet ACP Phone/Data Line Sharing Switch

The ACP saves money for IT departments by eliminating costly phone lines dedicated for out-of-band dial up access to remote network equipment. Fixed telecom costs are dramatically reduced and a 3 month R.O.I. is typical. In addition to savings, the ACP is engineered to provide an additional layer of security to connected devices. Vulnerable pathways to equipment via the PSTN are protected by programmable Security Access Codes up to seven characters. There are over 35 million combinations to choose from, effectively creating a telephony firewall for dial-up connections.

Furthermore, our Remote Power Control products, The Power Stone and the IP Power Stone 3000, are invaluable tools for rebooting unresponsive equipment in remote areas. The Power Stone is a phone call activated AC power controller used to reboot and power up/down remote equipment. The IP Power Stone 3000 provides the ability to reboot locked-up equipment via web browser.

Either of these remote reboot products makes a perfect complement to the Polnet ACP, providing inexpensive, secure control of remote network equipment.

ACP deployed for remote out-of-band access

Ready to make your advertising and digital signage solution cost less?

Tuesday, September 28th, 2010
According to PQ Media, a leading provider of alternative media econometrics data, Digital Out-of-Home (DOOH) advertising is one of the fastest growing mediums, with an anticipated 2010-2014 compound annual growth rate of 9.4% in the U.S. and 10.1% globally.

Add The Stick® and The Power Stone® and watch the
solution’s costs go down. Improved in-office network security is an extra benefit…
View more documents from Scott Shelton.

Line Sharing Switches: Manual vs. Automatic

Tuesday, September 14th, 2010

Are you considering a manual A/B Switch on your shared line? Compare the advantages and benefits of an automatic line sharing switch, like The Stick from Multi-Link.

Manual vs Automatic Line Sharing Switches

View more documents from Scott Shelton.

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How to Reduce Fuel Costs with your Phone

Thursday, July 8th, 2010

With summer driving season upon us, the upward price of fuel is as predictable as ants at a picnic. For companies that have fleets of service vehicles this is always a concern. Management has the unenviable task of keeping the fuel budget in check during upward seasonal fluctuations while maintaining a consistent level of customer service. The scheduled “milk-run” truck rolls to remote customer sites are unavoidable, but there is a smarter way to deal with those unscheduled service dispatches that eat away at fuel budgets and erode profits.

It is not cost effective or desirable to require physical visits to remotely located routers, switches or other network devices for troubleshooting or maintenance. Costs are prohibitive, both in time and personnel, for a skilled technician to be dispatched to the remote site for administration and maintenance of every remotely located router, switch or other network device. Time and cost constraints necessitate that network devices be managed remotely.

Keeping vehicles tuned up and conservative driving practices are well and good, but best-in-class service and maintenance businesses are more likely to keep the truck in park than their competitors. These organizations consistently employ remote site management tools to diagnose and fix problematic equipment instead of rolling a truck to a site. A remote AC power controller allows maintenance technicians to reboot, cut or re-establish power to devices located in a remote location, all over a standard telephone phone line or an internet connection. Field technicians can control power to equipment from their cell phones, avoiding the cost and time to drive to remote sites.

Nine out of ten service dispatches involve rebooting (power fail) equipment as a first try fix. With a remote power control switch and a telephone, the three hour round trip at midnight can be avoided. And a tank of gas was just saved.

Multi-Link has helped many IT Departments, Managed Network Services and ISP’s save fuel, time, and labor costs with our remote power controllers. Call us and see if we can help you reduce fuel costs with your phone. 800-535-4651

Top 5 Benefits of Remote Site Management Tools

Friday, June 25th, 2010

It’s mid-2010 and businesses across all industries are confronted with a new reality: shrinking budgets, personnel cuts, reduced revenue, and rising operational costs.

For companies challenged with maintaining remote site assets (network, telecom, mechanical), the pain is even more acute. Dispatching service workers on-site frequently puts maintenance staff out of contact for hours at a time, frequently at expensive overtime labor rates. The average cost per service dispatch was $276 in 2009.

To answer this challenge, companies across the world are employing remote management tools that monitor, alert, and troubleshoot automatically. Here are the Top 5 Benefits of Remote Site Management Tools:

1) Reduced Downtime: Minutes vs. Hours. Some tools can detect failure and execute reboot/fix autonomously, without engaging support from personnel.

2) Reduced Site Visits, or Truck Rolls:
Driving to the remote site is the biggest time waster. Paying $276 for an engineer just to reboot a router is a crime. And then there’s the fuel cost.

3) Increased Customer Satisfaction: Faster service, improved asset uptime, and better asset performance all contribute to SLA covenant compliance. And that makes for a happy customer.

4) Prepares Support Personnel for On-site Visits: In case remote resolution was not achievable, remote management tools can at least provide diagnostic data to the support crew, ensuring that the right hardware and tools are brought to the site for a successful first time fix.

5) Immediate R.O.I: Remote site management tools can pay for themselves by eliminating the time, labor, and fuel costs for just one site visit.

For information on Multi-Link’s remote site management solutions, call 800-535-4651.

Add Oil Tank Level Detectors without Adding Phone Lines

Monday, June 21st, 2010

New restaurant industry applications are always of interest to Multi-Link because of our long-standing, personal relationships with members the restaurant community. Recently we discovered a new cost-cutting system for frying oil management from Restaurant Technologies, Inc. (RTI) that deserves mention. RTI has developed MaxLife™ Total Oil Management System that is being employed by many restaurant businesses and current Multi-Link customers.

MaxLife is an automated solution for storing, handling, and disposal of cooking oil. RTI touts reduced oil consumption and labor costs, enhanced safety, and compatibility with existing fryers. One convenient feature is “telemetry-managed fresh oil deliveries and waste oil pick-ups” which is monitored through dial-up modem installed on-site.

Current Multi-Link customers that have our line-sharing switches (The Stick, ACP) installed are able to immediately benefit from this remote fryer oil monitoring without the hassle of ordering a dedicated phone line from the telephone company. The on-site modem is simply plugged into an available device port. More importantly, no additional monthly costs for a dedicated phone line are incurred. It is a perfect match of cost-cutting products.

Click here for a demo of MaxLife™ and feel free to send along anymore applications like this for review to marketing@multi-link.net . We love to save money for our customers!

Article: The Impact Of Remote Monitoring On Field Service

Wednesday, April 7th, 2010

A new article on remote monitoring by Field Technologies Online entitled “The Impact Of Remote Monitoring On Field Service” reviewed the same research from the Aberdeen Group that we blogged about in February. It is a good read and offers views on the evolution of remote monitoring.

Some take-aways:
Remote monitoring makes field workers better prepared for on-site visits.

Remote monitoring results in 22% increase in first time fixes.
Remote monitoring increases revenue, cuts fuel and labor costs, and stops unproductive truck-rolls.

The vertical markets with the fastest adoption rates are facility management, transportation, and medical equipment.

Remote Site Service Gets Costlier in ’09

Tuesday, February 16th, 2010

As if the high cost of fuel weren’t enough…

In the 2009 Remote Product Service research project by The Aberdeen Group, the average cost per service dispatch was $276 in 2009. This represents a a 32% increase from 2006.

Not surprisingly 50% of the research respondents, comprised of service and manufacturing professionals, were concerned with reducing service-related costs and preventing unplanned service dispatches. Customer satisfaction, however, does not take a backseat. Adding to cost concerns, companies are facing increased customer pressure to provide faster service, improved asset uptime, and better asset performance.

The top two objectives for cost management were 1) Improving diagnosis for better first time fixes; and 2) Reduce instances of unplanned service visits.

Excerpt: “While the cost of fuel has retreated from highs seen in 2008, cost containment associated with unnecessary dispatches is a key pressure for service and manufacturing firms. In fact, responding firms indicate that nearly 29% of all dispatches and truck rolls are for issues that could have either been resolved remotely or through other means negating the need for dispatch.”

It is one thing to monitor remote assets, but if you can’t make a fix chances are you are among that 29% group. If you are rolling a truck to a site just to perform a power fail to reset equipment, there is a better way. The Power Stone has saved the day for countless service technicians who would have otherwise have to headed out to a site just to try a hard reboot on unresponsive equipment.

The Power Stone remote power controller can diagnose, reboot, or simply turn power off or on when needed—all by phone. The IP 3000 extends this capability with TCP/IP connectivity as well as by phone. Considerably less than the cost of a one time truck roll, these two units can complement any and all remote monitoring systems and provide quicker response times and reduce service dispatches.

Learn more about specific applications here: http://multi-link.biz/applications

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