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Posts Tagged ‘console port access’

Affordable, More Secure Out-of-Band Network Management

Wednesday, September 29th, 2010

The majority of Multi-Link’s phone/data line-sharing devices are being installed for out-of-band dial-up modem access to communication and data networks.

When the network is down and normal in-band access is denied, how do you recover the network equipment? Out-of-band remote access to serial console ports provides an efficient back door method for recovery. This can be through the use of a backup dial-up modem via the Public Switched Telephone Network (PSTN).

Serial console ports are the most reliable and dependable form of communication for equipment management. That is why most high value networking devices have one. Whether it’s a router, switch, firewall, PBX, network storage device, etc, no matter what is happening with the device, the serial auxiliary or console port is always up and running. It is a trusted way to find out what is going on and the quickest way to recovery.


POLNET ACP Phone/Data Line Sharing Switch

Polnet ACP Phone/Data Line Sharing Switch

The ACP saves money for IT departments by eliminating costly phone lines dedicated for out-of-band dial up access to remote network equipment. Fixed telecom costs are dramatically reduced and a 3 month R.O.I. is typical. In addition to savings, the ACP is engineered to provide an additional layer of security to connected devices. Vulnerable pathways to equipment via the PSTN are protected by programmable Security Access Codes up to seven characters. There are over 35 million combinations to choose from, effectively creating a telephony firewall for dial-up connections.

Furthermore, our Remote Power Control products, The Power Stone and the IP Power Stone 3000, are invaluable tools for rebooting unresponsive equipment in remote areas. The Power Stone is a phone call activated AC power controller used to reboot and power up/down remote equipment. The IP Power Stone 3000 provides the ability to reboot locked-up equipment via web browser.

Either of these remote reboot products makes a perfect complement to the Polnet ACP, providing inexpensive, secure control of remote network equipment.

ACP deployed for remote out-of-band access

Ready to make your advertising and digital signage solution cost less?

Tuesday, September 28th, 2010
According to PQ Media, a leading provider of alternative media econometrics data, Digital Out-of-Home (DOOH) advertising is one of the fastest growing mediums, with an anticipated 2010-2014 compound annual growth rate of 9.4% in the U.S. and 10.1% globally.

Add The Stick® and The Power Stone® and watch the
solution’s costs go down. Improved in-office network security is an extra benefit…
View more documents from Scott Shelton.

Top 5 Benefits of Remote Site Management Tools

Friday, June 25th, 2010

It’s mid-2010 and businesses across all industries are confronted with a new reality: shrinking budgets, personnel cuts, reduced revenue, and rising operational costs.

For companies challenged with maintaining remote site assets (network, telecom, mechanical), the pain is even more acute. Dispatching service workers on-site frequently puts maintenance staff out of contact for hours at a time, frequently at expensive overtime labor rates. The average cost per service dispatch was $276 in 2009.

To answer this challenge, companies across the world are employing remote management tools that monitor, alert, and troubleshoot automatically. Here are the Top 5 Benefits of Remote Site Management Tools:

1) Reduced Downtime: Minutes vs. Hours. Some tools can detect failure and execute reboot/fix autonomously, without engaging support from personnel.

2) Reduced Site Visits, or Truck Rolls:
Driving to the remote site is the biggest time waster. Paying $276 for an engineer just to reboot a router is a crime. And then there’s the fuel cost.

3) Increased Customer Satisfaction: Faster service, improved asset uptime, and better asset performance all contribute to SLA covenant compliance. And that makes for a happy customer.

4) Prepares Support Personnel for On-site Visits: In case remote resolution was not achievable, remote management tools can at least provide diagnostic data to the support crew, ensuring that the right hardware and tools are brought to the site for a successful first time fix.

5) Immediate R.O.I: Remote site management tools can pay for themselves by eliminating the time, labor, and fuel costs for just one site visit.

For information on Multi-Link’s remote site management solutions, call 800-535-4651.

Phone Line Sharing: Top 5 Applications

Monday, April 19th, 2010
1. Point-of-Sale system integration
2. Remote out-of-band access for network equipment
3. Automated meter reading
4. Fuel tank monitoring
5. Small Office/Home Office phone line consolidation

1. POS systems in fast paced retail environments typically use broadband for transaction processing. In many cases, dial-up modems are used as back-up in case of a network outage. Paying for a dedicated phone line for emergency use only is costly and wasteful. Multi-unit restaurant and department store chains save thousands of dollars annually by installing a line sharing device with a fax line and POS back-up line and significantly reduce fixed telecom costs. In a scenario with fewer POS transactions (only a few per day), a dial-up line is more economical. Sharing this line with a fax or phone is a practical way to lower overhead costs while processing sales normally.

2. When the network is down and normal in-band access is denied, how do you recover the network equipment? Remote Out-of-band access to serial console ports provides an efficient back door method for recovery. This can be through the use of a backup dial-up modem via the PSTN. However, paying for a phone line that you hope you never use is expensive.

Phone line sharing saves money for IT departments and MNS groups by eliminating costly phone lines dedicated for out-of-band dial up access to remote network equipment. Fixed telecom costs are dramatically reduced and a 3 month R.O.I. is typical. In addition to savings, the Polnet ACP is engineered to provide an additional layer of security to connected devices. Vulnerable pathways to equipment via the PSTN are protected by programmable Security Access Codes up to seven characters. There are over 35 million combinations to choose from, effectively creating a telephony firewall for dial-up connections.

3. Automated meter reading, or AMR, is the technology of automatically collecting consumption, diagnostic, and status data from energy metering devices (water, gas, electric) and transferring that data to a central database for billing, troubleshooting, and analyzing. This advance mainly saves utility providers the expense of periodic trips to each physical location to read a meter. Further savings can be achieved by sharing a POTS line for dial-up modems with multiple on-site meters and RTU’s. Installing nine devices on one phone is more cost effective than having nine individual lines to pay for.

4. Fuel tank monitoring is a method by which underground fuel tanks are measured for capacity and leak detection. Multiple modems connected to gauges can be accessed with only one phone line with a phone line sharing device. C-stores are a prime user as well as industrial fueling stations for commercial, government, and military use.

5. SOHO’s have always been a major consumer of phone line sharing. The basic set-up of the home office has remained unchanged over the years with the phone, PC, and ubiquitous fax machine, or all-in-one with fax capability, as the essential business tools. Phone line sharing devices such as The Stick have been equally important, helping to save the small business owner as much as $600 a year just by consolidating the fax and phone on the same line.

Remote Site Service Gets Costlier in ’09

Tuesday, February 16th, 2010

As if the high cost of fuel weren’t enough…

In the 2009 Remote Product Service research project by The Aberdeen Group, the average cost per service dispatch was $276 in 2009. This represents a a 32% increase from 2006.

Not surprisingly 50% of the research respondents, comprised of service and manufacturing professionals, were concerned with reducing service-related costs and preventing unplanned service dispatches. Customer satisfaction, however, does not take a backseat. Adding to cost concerns, companies are facing increased customer pressure to provide faster service, improved asset uptime, and better asset performance.

The top two objectives for cost management were 1) Improving diagnosis for better first time fixes; and 2) Reduce instances of unplanned service visits.

Excerpt: “While the cost of fuel has retreated from highs seen in 2008, cost containment associated with unnecessary dispatches is a key pressure for service and manufacturing firms. In fact, responding firms indicate that nearly 29% of all dispatches and truck rolls are for issues that could have either been resolved remotely or through other means negating the need for dispatch.”

It is one thing to monitor remote assets, but if you can’t make a fix chances are you are among that 29% group. If you are rolling a truck to a site just to perform a power fail to reset equipment, there is a better way. The Power Stone has saved the day for countless service technicians who would have otherwise have to head out to a site just to try a hard reboot on unresponsive equipment.

The Power Stone remote power controller can diagnose, reboot, or simply turn power off or on when needed—all by phone. The IP 4000 extends this capability with TCP/IP connectivity as well as auto fault detection. Considerably less than the cost of a one time truck roll, these two units can complement any and all remote monitoring systems and provide quicker response times and reduce service dispatches.

Learn more about specific applications here: http://multi-link.biz/applications

Let us know how often you have to reboot remote site equipment:
Cast your Vote!: http://bit.ly/aSZz4s

Are Your Remote Site Modems Secure?

Sunday, January 24th, 2010

The widespread use of modems is driven by the need for for vendor support, polling, configuration of remote devices, and for providing remote connectivity to remote systems for engineering and IT support. However, modems represent an often overlooked backdoor to control systems and networks that can be exploited by hackers.

In a publication by Homeland Security’s National Cyber Security Division, “Recommended Practice for Securing Control System Modems”, methods for securing dial-up modems are addressed. It states that, ” In general the dial-up PSTN is the least secure as it exposes a modem to the equivalent of world-level Internet access. As a result, this communication point can be accessed from anywhere in the world by anyone with a modem and may be vulnerable to attack.

One security method presented in the paper is a telephony firewall. All of Multi-Link’s line sharing devices, in addition to cutting costs, allow the end-user to secure access to telephony devices with programmable security access codes(SAC). These SAC’s can be configured differently for each port. Our most robust product from a security standpoint is the Polnet ACP with 7 digit SAC’s that would effectively provide a stand-alone firewall for dial-up modems.

Another method for controlling connections is to control its power supply, powering up the modem for use and then powering down when access is no longer required. The Power Stone is ideal for this procedure with its automatic power-on-call feature. Devices plugged in to the Power Stone can be turned on for the duration of the call and turned off after disconnect. SAC’s are used for manual operation and remote programming.

It is highly recommended to audit and document all known modems and faxes for the purpose of not only cost reduction, but for the sake of closing any backdoors into a company’s telecom and IT networks.

Top 5 applications for Phone Line Sharing

Wednesday, December 23rd, 2009
  1. Point-of-Sale system integration (Primary and back-up datacom channels)
  2. Remote out-of-band access for network equipment
  3. Automated meter reading
  4. Fuel tank monitoring (C-store and industrial fueling stations)
  5. Small Office/Home Office phone line consolidation

1. POS systems in fast paced retail environments typically use broadband for transaction processing. In many cases, dial-up modems are used as back-up in case of a network outage. Paying for a dedicated phone line for emergency use only is costly and wasteful. Multi-unit restaurant and department store chains save thousands of dollars annually by installing a line sharing device with a fax line and POS back-up line and significantly reduce fixed telecom costs. In a scenario with fewer POS transactions (only a few per day), a dial-up line is more economical. Sharing this line with a fax or phone is a practical way to lower overhead costs while processing sales normally.

2.  When the network is down and normal in-band access is denied, how do you recover the network equipment? Remote Out-of-band access to serial console ports provides an efficient back door method for recovery. This can be through the use of a backup dial-up modem via the PSTN. However, paying for a phone line that you hope you never use is expensive.

Phone line sharing saves money for IT departments and MNS groups by eliminating costly phone lines dedicated for out-of-band dial up access to remote network equipment. Fixed telecom costs are dramatically reduced and a 3 month R.O.I. is typical. In addition to savings, the Polnet ACP is engineered to provide an additional layer of security to connected devices. Vulnerable pathways to equipment via the PSTN are protected by programmable Security Access Codes up to seven characters. There are over 35 million combinations to choose from, effectively creating a telephony firewall for dial-up connections.

3. Automated meter reading, or AMR, is the technology of automatically collecting consumption, diagnostic, and status data from energy metering devices (water, gas, electric) and transferring that data to a central database for billing, troubleshooting, and analyzing. This advance mainly saves utility providers the expense of periodic trips to each physical location to read a meter. Further savings can be achieved by sharing a POTS line for dial-up modems with multiple on-site meters and RTU’s. Installing nine devices on one phone is more cost effective than having nine individual lines to pay for.

4. Fuel tank monitoring is a method by which underground fuel tanks are measured for capacity and leak detection. Multiple modems connected to gauges can be accessed with only one phone line with a phone line sharing device. C-stores are a prime user as well as industrial fueling stations for commercial, government, and military use.

5. SOHO’s have always been a major consumer of phone line sharing. The basic set-up of the home office has remained unchanged over the years with the phone, PC, and ubiquitous fax machine, or all-in-one with fax capability, as the essential business tools. Phone line sharing devices such as The Stick have been equally important, helping to save the small business owner as much as $600 a year just by consolidating the fax and phone on the same line.

What’s your favorite application? Have another one you would like to share with us? Post a comment or drop me a line — sshelton@multi-link.net

Happy Holidays!